Deliveries are made to your delivery address door, it is not our responsibility to take goods into your premises. Deliveries are made with a 3rd party carrier such as Royal Mail, Hermes or DPD and likely to be by Van or Lorry – it is not the responsibility of Black Qubd to ensure that the delivery address is accessible and there is no liability to Black Qubd for any re-delivery charges or late deliveries. Any accessibility issues must be disclosed at the time of order. Deliveries will be made between 8.00am and 6.00pm. ETA information on the day of delivery are at the discretion of the carrier. Black Qubd will therefore not be able to guarantee delivery times. Please inspect the goods at delivery – any claims for damages or missing goods must be made with the carrier at the time of delivery.
All information regarding missing items and damaged items will need to be noted on the carrier’s paperwork. Claims must be made within 5 working days of delivery. Refused goods that arrive back with Black Qubd that are in good condition will result in a returned delivery charge.