Returns of whole orders can be made within 14 days of receipt of goods and must be received by us in original packaging and good condition (this excludes special orders). You will however be responsible for the cost of postage to return your items back to us.

You are responsible for ensuring any Goods returned to Black Qubd reaches Black Qubd. Black Qubd shall not accept any liability whatsoever for non-receipt of any Goods or any Goods which are returned damaged. Black Qubd therefore recommends that you return any Goods using tracked services so you can track the return.

Black Qubd does not accept part order returns unless damaged. However we thoroughly check each item before dispatching. Cancellation of an order will result in a £20 admin fee and should goods have already been dispatched further charges maybe incurred, this is regardless of whatever reason you have for cancellation. Credits are processed within 28 days. Returns must be arranged by phone or email prior to being sent to Black Qubd.

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